1. What is a “Phuzzle?”
A Phuzzle is your personal Photograph made into a jigsaw Puzzle. Each puzzle is custom made for you: you choose the size, text, graphics and piece count.
2. How do I place an order and send you the pictures?
Select a puzzle size from among the 13 different options. You can choose a photo puzzle of 6 to 2000 pieces. Upload a photograph from your computer to our database. This may take a while, depending upon the file size. Fill out the order form and make your payment using your Visa, MasterCard, Discover or American Express account.
3. What if I’m not happy with my finished puzzle after I receive it?
We guarantee that you will be 100% satisfied or you will have two options: we will gladly remake your puzzle at no additional cost or we can refund your full purchase price – including shipping.
4. Can I use images or copy other than a picture for my photo items?
Yes. If the image is copyrighted we ask that you obtain a release from the owner of the copyright.
5. Do you offer special discounted pricing for larger orders?
Yes. If you would like to order 10 or more puzzles for your special event, please call 708.790.1900 or email firstname.lastname@example.org for a personal quote.
6. What type of file do you accept?
We can work well with any of the following file types: jpg, eps, pdf, or tif. If you scan your picture please do it at 300 dpi. If your picture was taken with a digital camera, the resolution should be fine for any of our photo puzzles. We will check all images before making your puzzle to insure that the end result is of the highest quality possible.
7. How long does it take for my order to be shipped?
For puzzles less than 500 pieces, our goal is to ship your order no more than 3 days from the time it is received. Our extra large puzzles, which have 500 or more pieces, usually ship in 5 to 6 days. If for any reason it will take a little longer, we will contact you. Please allow 4 to 5 days for shipping.
8. Do you do rush orders?
While we treat every order as a rush order and ship it as quickly as possible, if you have a specific date you must have your order by please contact us and we will make every effort to accommodate your request. You may choose to have your order shipped via two-day or next–day shipping for which there is an additional charge. You will have this option when you check-out and place your order.
9. Can I use more then one picture on a puzzle?
Yes. Simply create the collage and then save it as a jpg, eps, pdf or tif file. Upload it through our site and we will take it from there!
Feeling like you would rather have someone else do the heavy lifting? We can create the artwork for you. The charge for this service is $25. Call 708.790.1900 or email email@example.com to discuss your needs.
10. Can I add a text message to my puzzle or other photo items?
Adding text is one of the many options available to you. Type in the message that you want to see on your puzzle and our graphic artist will choose the font and color to match the theme of the photograph that you have uploaded.
11. Do you offer the opportunity for Distributorships? I would like to add Phuzzles to my own store.
We already have several distributors across the country and we would welcome the opportunity to talk to you about this. Please contact Jerry via e-mail at firstname.lastname@example.org or call him at 708.790.1900.